Simple Policies. Clear Process. Customer Satisfaction.
At Nexus Jacket, every custom varsity jacket is crafted specifically for you. Please review our return and exchange policies before placing your order.
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Jackets Delivered98%
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Customer SupportUnderstanding Our Returns Policy
Because every jacket is custom manufactured, our return and exchange policies are designed to protect both customers and production quality.
Custom Orders
Custom-made jackets are generally non-returnable once production begins.
Manufacturing Defects
Products with verified manufacturing defects are eligible for replacement.
Wrong Item Received
If an incorrect item is delivered, we will arrange a replacement.
Shipping Damage
Any shipping damage must be reported within 48 hours of delivery.
Eligible For Exchanges
Customer satisfaction is our priority. If there is an issue with your order due to manufacturing errors or incorrect production, our team will review your case for exchange eligibility.
Quality Guaranteed Manufacturing Protection
Every Nexus Jacket goes through strict quality inspections before shipping. If a verified manufacturing defect is found, we will review and resolve the issue promptly.
Order Cancellation Policy
Since every jacket is custom manufactured, cancellation eligibility depends on the production stage of your order.
Before Mockup
Orders may be cancelled before mockup preparation begins.
After Mockup
Cancellation requests are reviewed depending on design progress.
Production Started
Once production begins, cancellation is generally not possible.
Order Shipped
Shipped orders cannot be cancelled and follow shipping policies.
How To Request A Return Or Exchange
Follow these simple steps if you believe your order qualifies for a return, replacement or exchange review.
Contact Support
Reach out to our team via email or WhatsApp within the reporting period.
Provide Evidence
Share clear photos and details of the issue for review.
Case Evaluation
Our quality team will inspect the information and verify eligibility.
Resolution
If approved, we will arrange a replacement, exchange or appropriate solution.
Frequently Asked Questions
Find answers to the most common questions regarding returns, exchanges and order issues.
Can I return a custom varsity jacket?
Since every jacket is custom-made, returns are generally not accepted unless there is a verified manufacturing issue.
Can I exchange my jacket size?
Size exchanges may be reviewed on a case-by-case basis depending on the order specifications and circumstances.
What qualifies as a manufacturing defect?
Issues such as incorrect stitching, wrong materials, missing patches, incorrect embroidery or production errors may qualify.
How long does the review process take?
Most return and exchange requests are reviewed within 3–5 business days after receiving complete information.
Who pays the return shipping cost?
Return shipping responsibility depends on the nature of the issue and the final review outcome.
Need Help With Your Order?
Our support team is ready to assist you with returns, exchanges, order issues and any questions regarding your custom varsity jacket.