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FAQ'S

Common Questions

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

 
 

No, our jackets do not run small; they are true to size. Please refer to our sizing chart page for accurate jacket measurements.

If you have placed an order, please get in touch within 24 hours through email or facebook messenger and leave a request to cancel your order. There is a cancelation fee of $25 USD. We require your 5 digit order number in order to cancel your order.

A refund will be issued in a few days.

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code.

You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

Normally we require 3-4 weeks for producing a customized garment and delivery takes around 4-5 working days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time

No, we do not make chenille patches. We can only proudce felt patches and embroidered patches.

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically.

You can view our latest client work on our instagram page or portfolio page.

We charge fixed shipping rates per jacket.

  • US & Canada $25
  • Japan = $50
  • Rest of the world $35

Yes, NEXUS reserves the right to cancel an order under specific circumstances. If the uploaded artwork is deemed not feasible for production, if attempts to communicate with the customer regarding the order go unanswered, or if there’s a discrepancy between the billing and shipping addresses that aren’t rectified through verification, NEXUS may cancel the order.

Additionally, in instances where the artwork is excessively complex, contains too many colors or gradients that are unattainable for embroidery but could be achieved through sublimation printing, NEXUS holds the right to cancel the order if the customer insists on embroidery for such designs. These conditions are in place to ensure the quality and feasibility of the final product.

Yes, delivery charges vary country to country, please provide your delivery address and see charges on the cart page.

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

It will take 3-4 weeks depending on the customization. If you order a blank jacket it will be ready in 2 weeks. If you order a jacket with embroideries and patches it will take approximately 3-4 weeks. Once the jacket is ready the jacket will be delivered within 4-5 working days.

We also offer rush production for urgent orders, please check options on the cart page.

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

Yes. All serious inquires must be submitted through the Contact Us form on our website. Please tell us exactly what you would like on your jackets, as well as the number of jackets you are interested in ordering. We will let you how much discount we can offer.

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

All custom made jackets (with or without lettering) ship in 15 working days and takes 3-5 working days to deliver. We always try to meet our internal dead line. Some times when something is out of stock it may take couple of days to get the right material for your jacket. So keep the patience we are here to provide best custom made jackets at affordable price. We ship all orders in the United States and rest of the world by DHL and Fedex.

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies

As of now we do not sell patches separately, however in future we have plans to add customized patch service

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

You can use our online jacket builder to design and order your single jacket. You can also browse our online catalogue to purchase blank varsity or bomber jackets.

Single Jacket Orders

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code.

You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

You can use our online jacket bilder to design your own custom varsity jacket or bomber jacket. 

Select your choice of materials for body and sleeves, add your own colors for body, sleeves, buttons and pockets. Add your custom patches, embroideries and names. Upload your own logos and emblems. Select jacket size and make the payment.

Normally we require 3-4 weeks for producing a customized garment and delivery takes around 4-5 working days. If you have urgent requirements, you can design a jacket and add to cart. Then pick delivery time under the RUSH PRODUCTION section and make the payment.

We guarantee that you will receive your item on time.

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically.

If you order a sample jacket and after liking the quality decides to place bulk order. Yes garment cost will be adjusted with the final amount.

You can view our latest client work on our instagram page or portfolio page

We charge fixed shipping rates per jacket.

  • US & Canada $25
  • Japan = $50
  • Rest of the world $35

Yes, NEXUS reserves the right to cancel an order under specific circumstances. If the uploaded artwork is deemed not feasible for production, if attempts to communicate with the customer regarding the order go unanswered, or if there’s a discrepancy between the billing and shipping addresses that aren’t rectified through verification, NEXUS may cancel the order.

Additionally, in instances where the artwork is excessively complex, contains too many colors or gradients that are unattainable for embroidery but could be achieved through sublimation printing, NEXUS holds the right to cancel the order if the customer insists on embroidery for such designs. These conditions are in place to ensure the quality and feasibility of the final product.

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

It will take 3-4 weeks depending on the customization. If you order a blank jacket it will be ready in 2 weeks. If you order a jacket with embroideries and patches it will take approximately 3-4 weeks. Once the jacket is ready the jacket will be delivered within 4-5 working days.

We also offer rush production for urgent orders, please check options on the cart page.

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

Yes, you can order your varsity letterman jacket with ½ zip-out lining to attach your patches on yourself.

No, we require 100% payment upfront in order to process any order.

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print.

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

You can use our online jacket builder to design and order your single jacket. You can also browse our online catalogue to purchase blank varsity or bomber jackets.

Bulk / Team Orders

Our jacket builder removes all backgrounds of custom artwork and logos. However if you see design is being cut and the jacket builder removes the internal background then uncheck the box and upload a design. You can write a note for our designers to remove the outer background.

Yes, we can meet custom sizing requirements with $20 additional. Please use the closest size you wear and then leave custom measurements for your new jacket.

Note: We don’t need body measurements. You can measure your existing jacket and leave jacket measurements in the special instructions section. Our production team will match your measurements.

Yes, we offer discounts on group orders. Fill out our bulk order form and our sales team will get back to you with cost and time estimates.

All of our varsity jackets are true to size and we have an accurate sizing chart. Our jackets do not run small. However you can request a size sample before making any purchase. $50 will be charged and we can dispatch any in-stock jacket sizing purpose.

For bulk and wholesale orders we require payment in our company account. 

Note: For bulk and wholesale orders we require payment in the company’s official bank account. We have to prepare export documents, wire proof and custom documents to export bulk and wholesale quantity orders. Receiver country’s customs department may ask to present proof of payment and you can present your receipt of the wire.

Please get in touch with our sales team and pay the shipping charges. Within 1-2 days they will ship your fabric swatches and provide a tracking code.

You can also request Pantone code for a perticular fabric shade and then review Pantone code on your end to save time and costs.

Please use our online jacket builder to create one or more jackets. Click on the plus sign and create a copy of the design and then modify.

You can use our online jacket bilder to design your own custom varsity jacket or bomber jacket. 

Select your choice of materials for body and sleeves, add your own colors for body, sleeves, buttons and pockets. Add your custom patches, embroideries and names. Upload your own logos and emblems. Select jacket size and make the payment.

Order one jacket and try our sizing and check the quality. We believe in quality and if you succeed you will get back to us with more business. We encourage small companies and online clothing labels to add more variety. We have helped thousands of brands to get high quality letterman jackets on time.

Use our online jacket builder to upload your artwork, logo or artwork on a varsity jacket. Jacket builder will remove all backgrounds automatically.

If you order a sample jacket and after liking the quality decides to place bulk order. Yes garment cost will be adjusted with the final amount.

You can view our latest client work on our instagram page or portfolio page.

In order to calculate jacket cost, please use our Jacket Builder to select type of the jacket, then select materials and add decorations. You can view total cost of the jacket on top right. To calculate shipping costs, you can add jacket to your cart and provide shipping address.

Note: Jacket prices varies based on materials, sizes and number of embroideries & patches. All discounts / ongoing offer has already been applied on the jackets.

We have thousands of online reviews from verified buyers, please read verified reviews on our Trust Pilot & Facebook Page.

It will take 3-4 weeks depending on the customization. If you order a blank jacket it will be ready in 2 weeks. If you order a jacket with embroideries and patches it will take approximately 3-4 weeks. Once the jacket is ready the jacket will be delivered within 4-5 working days.

We also offer rush production for urgent orders, please check options on the cart page.

Yes, once you approve your jacket we ship, our system will generate an email with tracking information. You can track your jacket and arrange a pickup / delivery time.

We accept all major credit cards as well as payments via PayPal. We also accept bank wire to company acccount for bulk / wholesale orders.

 
 

Yes, you can request changes within 24 hours of placing an order. To meet the promised delivery date we process all orders after 24 hours. If you have any change in your order, kindly request changes free of cost within 24 hours by email. Write email subject 5 DIGIT ORDER# CHANGES.

Note: Additional charges may apply if you change materials or add new embroideries / patches.

We offer private labels for wholesale orders only. If you wish to have a private label on single jacket order you can pay label production charges and we can attach your labels

Yes, you can order your varsity letterman jacket with ½ zip-out lining to attach your patches on yourself.

No, we require 100% payment upfront in order to process any order.

Yes, using our jacket builder you can write individual names on the chest or back of the custom senior varsity jacket and hoodies.

Yes, we can print high resolution photo or illustration and attach it to the jacket as sewn on patch.

Satin sublimated jackets will have direct print on the fabric.Note: Complex artwork or artwork with too many colors and gredients are impossible to embroider. We will do sublimation print and then attach as patch. If you have complex artwork get in touch with our support team prior to order. Here is an example of what can be embroidery and what can be print

Our jacket builder creates a digital design proof. however if you wish to use specific embroidery sizes or have special instructions, please leave us a note right below the jacket builder and request for design sheet approval.

Our designer will create an embroidery sheet with sizes and will get your approval.

For satin jackets, we can achieve any shade with SUBLIMATION PRINTING TECHNIQUE.

Wool, Cotton Fleece, Cotton Twill: if you have 100+ jackets we can produce custom wool, cotton fleece and cotton twill colors for varsity jackets and hoodies.

Leather: If you order 25 jackets with leather sleeves, we can produce custom leather color.

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